Learn strategies and techniques that will help you solidify and enhance your client relations skills and build positive, lasting relationships with clients. The program prepares graduates to build teams of staff dedicated to excellent service delivery, to identify, mitigate and avoid confrontational situations with internal and external clients, and to create and promote an organizational service culture.
You must complete all courses within 5 years of acceptance into the program. However, you will have the flexibility to set own schedule and may be able to complete the program sooner. Textbooks may be required for the courses in this program please visit the Textbook/Materials - Online Learning (CE) page for more information and to access the booklist.
Graduates may be able to secure employment directly in the service sectors such as retail, hospitality and business office environments.