Personal Support Worker


Ontario College Certificate

Area Of Interest

Community Services


1 year

Program Code



Start Dates & Ontario Colleges Program Codes:

  • Fall Start (September) Full-Time: 0630
  • Winter Start (January) Full-Time: 0620

Welcome to Personal Support Worker Program at Confederation College

Welcome to Confederation College! Thank you for choosing the Personal Support Worker Program.  We hope your time in our program will be a pleasant and rewarding learning experience.  You have chosen a great and rewarding career pathway!  Personal Support Workers are in high demand in a variety of clinical settings like long term care, home and community care, retirement homes, assisted living facilities, and acute care. The demand for PSW’s continues to increase allowing for endless job opportunities.

Our program has also gone through a recent rigorous comprehensive program review. You will be provided with knowledge and skills by faculty that is current and relevant to our evolving PSW role and health care fields. Our graduates are prepared to work in all health care fields.

  • A one year two semester programs within person courses, labs and clinicals.
  • Domestic and International students are encouraged to apply but must reside in Thunder Bay or surrounding regional campuses.
  • Contact: [email protected] 

Program Learning Outcomes

The graduate has reliably demonstrated the ability to:

  1. work within the personal support worker role in community, retirement homes, long-term care homes and/or hospital care settings in accordance with all applicable legislation and employer’s job description, policies, procedures and guidelines.
  2. act responsibly and be accountable for own actions while recognizing the boundaries of knowledge and skills within the personal support worker role that require collaboration with the clients, families, supervisors and/or other members of the interprofessional care/service team.
  3. participate as a member of the interprofessional care/service team and maintain collaborative working relationships in the provision of supportive care in community, retirement homes, long-term care homes and/or hospital care settings.
  4. provide client-centred and client-directed care that is based on ethical principles, sensitive to diverse client and family values, beliefs and needs, and which follows the direction of the plan of care/service plan.
  5. establish and maintain helping relationships with clients and their families reflecting open communication, professional boundaries, employer’s policies and adhering to confidentiality and privacy legislation.
  6. identify relevant client information using basic assessment and communication skills and report and document findings in accordance with the requirements of employer policies and procedures and all applicable legislation.
  7. promote and maintain a safe and comfortable environment for clients, their families, self and others including the implementation of infection prevention and control measures and emergency first aid procedures that are in keeping with the plan of care/service plan, employer policies and procedures, and all applicable legislation.
  8. assist clients across the lifespan with routine activities of daily living by applying basic knowledge of growth and development, common alterations in functioning, disease prevention, health promotion and maintenance, rehabilitation and restorative care.
  9. assist clients with medication in keeping with the direction of the plan of care/service plan and under the direction and monitoring of a regulated health professional or most accountable person and in accordance with all applicable legislation and employer’s policies.
  10. assist with household management tasks and instrumental activities of daily living in accordance with the plan of care/service plan and considering the preferences, comfort and safety of clients, families and significant others.
  11. assist clients who are caring for dependent individuals considering client and family choices, professional boundaries and the direction of the plan of care/service plan.
  12. identify and report situations of neglect, and potential, alleged or witnessed/actual incidents of abuse, and respond in accordance with all applicable legislation and employer’s policies and procedures.
  13. assist in the provision of culturally relevant palliative and end-of-life care to clients experiencing life threatening illness and to their families and significant others, from diagnosis through death and bereavement, and in accordance with clients’ choices and the plan of care/service plan.
  14. use identified approaches and best practices to support positive and safe behaviour in clients experiencing cognitive impairment, mental health challenges and/or responsive behaviours.
The faculty and the PSW program have given me the skills required to provide quality care. I am eager to jump in and get my career started.
Melissa McCool
What began as an accumulation of tiny wins in my PSW journey, has evolved into a momentous victory for me! Heartfelt appreciation and thanks to the...
Jacqueline Slaughter
Taking this program through Distance Education in Dryden has helped many adult students like myself become certified PSWs. I have faced various...
Linda Paquin
It’s unlikely that Tabatha Broom would have left Marathon. With two young children at home and her fiancé working at the mines, going to Thunder Bay...
Tabatha Broom

Employment Opportunities

Graduates may find employment in private agencies, retirement homes, home-care settings, nursing homes, hospices or long-term care facilities.

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Meaghan Wojciechowski

Academic Manager


Oshki Recruitment

Contact our Recruitment Team