Sunlife Updates

Sunlife will be updating records on their website which will result in the following:

Claims: From May 1, 2023, to May 3, 2023, a freeze will be placed on the Plan Member Website and the mobile app. This means employees/retirees will not be able to submit claims electronically and claims will not be processed manually.

As a result, the following will not be available during this timeframe:

• Employees/retirees will not have access to the details of their group benefits coverage or claim history on mysunlife.ca or the My Sun Life mobile app.
• Employees/retirees will not be able to submit claims online.
• Dental offices and other medical providers will not be able to submit any claims electronically. Once the freeze period has been lifted, providers can then submit claims electronically.
• Paper claims may still be submitted, however, claims may take longer than usual to process, as paper claims will not be processed during the freeze period.
• The Customer Care Centre will not be able to answer questions about employees’/retirees’ benefits or claims.

Prescription drug claims processed using the Drug Card will not be affected.