432 courses
In this course, students develop an understanding of customer service and the skills associated with understanding the needs of customers, meeting those needs, and fostering an environment that encourages customers to return.
Learn MoreAccountability and transparency are key in today's society. Students develop realistic marketing and communication skills to inspire the general public. In addition, students gain an understanding of the budgetary obligations and financial plans of an organization to establish trust in the brand they represent. Students learn the importance of running a not-for-profit like a business and the critical role of marketing, public relations and financial management in the world of fundraising.
Learn MoreStudents gain an overview of the principles, ethics and practices of professional fundraising and a systemic examination of the thinking and preparation that is required before an organization can engage in successful fundraising. Students examine the evolution of fundraising in North America, the role the voluntary sector plays in today's society and the changing nature of the position of the fundraising professional. They also analyze the needs of an organization and apply fundraising approaches that best suit the organization's needs.
Learn MoreThis course introduces the student to the concepts and procedures of the time value of money calculations used in Mathematics of Finance. It covers topics in simple interest, compound interest, simple and general annuities, bonds and cost-benefit analysis.
Learn MoreThis is an introductory course to federal income tax in a Canadian setting. Students will gain an understanding of the underlying objectives and principles of income taxation. Topics include employment income, business income, income from property, investment income and capital gains. Personal tax returns for individuals will be completed both manually and using a tax preparation software program.It is recommended that students have knowledge of accounting prior to taking this course (OL090 Accounting Basics I and OL091 Accounting Basics II) Computer Software Requirements: Microsoft Excel NOTE: This course is not for MAC users. Please note the tax software used is only available in a Windows PC version at this time.
Learn MoreSuccessful Long Term Care and Retirement Homes require financial resources, (investment, capital, cash), physical resources (buildings, equipment) and human resources (people). The human resources framework involves obtaining and retaining competent employees. Managers require knowledge of competitive wage scales, pay equity, and benefit packages. Positive employee relations can be achieved through job satisfaction, conflict resolution and compliance with collective agreements and the Human Rights Code. Administrators/General Managers must meet the challenge of the increasing number and complexity of government regulations and the diversity of the workforce.
Learn MoreIn this course, students will examine the physiological, psychological, social and spiritual changes that affect aging adults, with the aim to prepare individuals working in retirement community facilities to support the provision of ethical, responsible care that enables residents to live well. Topics will include the caregiving landscape in Canada, and physiological and psychological changes, both typical and atypical, that affect aging adults, including common health problems and cognitive illnesses. Additional topics will include spirituality, mental health, life planning, changing requirements for physical activity, and wellness and health promotion measures.
Learn MoreIn this course, students will explore the resident centred care model and how it can be operationalized in Canadian retirement communities to effectively support residents and their well being. Topics include an examination of the various care roles that support residents such as nurses and personal support workers, infection control policies and procedures, best practices in nursing documentation and medication management, techniques for provision of compassionate and appropriate end of life care, and the elements of resident care that enable the creation of a safe, age-friendly retirement community that enhances the quality of life for residents.
Learn MoreThis course will cover what is needed to manage a Food Services Department in a retirement or LTC home. We will begin with the systems approach, followed by food production, assembly distribution and service where you will learn about the four scopes of service. Next, we will introduce the regulations, acts and standards followed by food safety and sanitation. As you proceed through the course, you will see that all the weekly topics intersect with one another. Once introduced, you will notice that each topic is used frequently. You will learn about the food services manager and the role that they play in everything in the department. This includes the nutrition requirements in the elderly lifecycle, therapeutic, cultural/religious special needs, and menu planning.
Learn MoreThe focus is on human resources (HR) planning and includes the design of employee evaluation plans. Students learn how to forecast the human resources needs of an organization and to relate the requirements of the organization within ambient socio-political situations. This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
Learn MoreThis subject is an examination of the contemporary Canadian business environment including the organization, leadership and management decision process which influences the behaviour of individuals and groups. Increased global competition, technological change and the rising expectations of both employees and employers have underlined the need for improved and more effective leadership. This subject provides a better understanding of this process. This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
Learn MoreThe subject will explore the nature of the industrial relations process. Considerable emphasis will be placed on negotiating and administering the collective agreement through to grievance arbitration.
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