OL 130
Legal Terminology
Students will build a vocabulary of common legal terminology used within a law office, government agency, court systems, social services and current affairs through practice, study guide and quizzes.
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OL 131
Legal Office Procedures
The day-to-day operations of a legal environment follow clearly defined steps, guidelines, and regulations. A successful administrator keeps these requirements in mind while approaching complex tasks. Students in this course demonstrate critical thinking skills in applying problem-solving models to typical office tasks, while also identifying ways to integrate available office technologies into these models where appropriate. Students explore an administrator's role in producing a variety of documentation according to established protocols and procedures. This course also continues to explore the expectations surrounding professionals in the role of legal administrator, including a commitment to information privacy, personal accountability in their roles including following instructions and creating documents based on the instructions, the importance of accuracy, and cultivating strong interpersonal relationships with both coworkers and clients.
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Personnel Research Techniques and HRIS
This subject involves the study of research techniques as they pertain to the measurement and conditioning of workforce behaviour. The subject provides knowledge related to the introduction of electronic human resources information systems (HRIS) into an organization by discovering project management, planning and implementation models. The value of HRIS to effective human resources (HR) research activities will be explored by looking at actual practices of HR professionals. This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
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Human Resource Management Principles
Specific focus is on the factors that affect the overall atmosphere in the workplace and that which contributes to an environment conducive to maximum productivity. Students will be introduced to effective strategies for hiring, motivating, managing, training, and retaining staff. Students will study the following topics: the strategic importance of Human Resources and the role of the HR Manager; competitive challenges facing Human Resources; job analysis and design; Human Resources planning; recruitment and selection; orientation and training; employee relations; performance management; compensation; employee benefits and services; labour relations; health and safety; equity and diversity; and international human resources management. Significant emphasis will be placed on the team approach to creative problem-solving techniques and heir application to selected case studies and a project that replicates actual on-the-job activities. This course contains mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
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Volunteer Management: Applied Project
In this capstone course, students will put the theory and ideas of previous courses in the Volunteer Management certificate into practice. Students will complete a project focused on assessing a volunteer organization of their choice. Students will identify best practices and make recommendations for improvement to the organization using the ten standards of practice in the Canadian Code for Volunteer Involvement (CCVI). Pre-requisites: OL062 Volunteer Management Foundations, OL080 Spectrum of Engagement and OL089 Administration.
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Recruitment & Selection
A basic study is undertaken of the principles, issues, trends, and legislative requirements affecting recruitment and selection. Human Resources professionals need an understanding of how recruitment and selection fits into the broader organizational structure, processes, and goals of an organization and how this function is related to the other functions of Human Resources management. Students will acquire the knowledge and skills needed to successfully identify human resource requirements and attract and retain an effective workforce for an organization. The changing legal environment and the impact of laws on recruitment and selection are an important component of this course.
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Operational Overview
In this course students will explore the retirement communities industry and structure, including the roles of government, health care systems, professional associations and facility staff in the operationalization of facilities. Topics will include current issues and challenges, patient rights and advocacy, duty of care, funding frameworks and management of risk.
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Benefits Administration
Benefits and their administration in business are examined, including such topics as the Canada Pension Plan, Workers' Compensation, government health plans, and pension programs. Life, accident and health insurance, other than that, which is provided by the government, are studied. This course also covers contractual benefits such as rest periods, vacations and sick leaves and volunteer benefits such as social, recreational and cultural activities and counselling. Additional topics include costing, program design, E.A.P.'s and special programs such as retirement planning and fitness projects.
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Training and Development
The purpose of the Training and Development course is to provide students with an understanding of both the role of training and development in human resources management, and the procedures associated with the training and development function. The course will include the four key elements of the training and development function: needs analysis procedures, program design and development, facilitation and program administration, and evaluation. Students will be introduced to the psychology of the learning process on which training and development is based and will gain an understanding of the design, implementation, and evaluation of training programs within organizations. Topics to be covered include adult learning theory, establishing learning objectives, the role of the training and development practitioner, needs analysis procedures, training and non-training solution strategies, effective facilitation, strategies for transferring the learning back to the work environment, and evaluation methods. This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
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Financial Management (Retirement Communities)
In this course, students will explore the many facets of financial management that department managers and administrators are required to know to responsibly and effectively manage a retirement community facility, with an awareness of how the financial decisions that are made impact the operations of the facility and experiences of the residents. Topics will include basic accounting principles, income statements, balance sheets and general ledgers. You will have the opportunity to review and analyze financial statements and practice building and modifying budgets to meet operational needs. This course contains mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
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Leadership in a Team Environment
Teams have the fundamental building blocks of organizational structure. The skills and abilities needed to lead a team-based organization are examined. Leading in a team environment requires competencies, tools and techniques that focus on group dynamics rather than solely on individual performance. Learn how to mobilize participation, build consensus and enable individuals to maximize their team's ability to achieve results.
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Sales and Marketing
In this course, students will apply a variety of marketing, promotional and sales skills to the retirement community industry. This will include the exploration and development of in-house promotional strategies that improve revenue generation, identifying gaps and opportunities for new retirement facility development, creation of sales and marketing plans appropriate to the retirement community sector, and ensuring that sales and marketing tactics used are ethical and aligned to the retirement homes regulatory authority standards.
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