399 courses
In this 42-hour online course communication skills are developed through hands-on application. Students can choose examples related to their careers. Participants define a problem, collect research using print sources, the Internet, interviews and questionnaires, and present their findings in reports.
Learn MoreOperations managers make tactical decisions in support of carrying out the vision and strategies for businesses in the supply chain and/or in service production. Students gain in-depth knowledge of the responsibilities and current tools of operations and supply chain managers in manufacturing and non-manufacturing organizations. Topics include project management, quality management, layout management, location, inventory management, MRP and ERP and JIT/Lean.
Learn MoreFocus is placed on the development of modern management; organizational theory; the processes of planning, organizing, directing, and controlling; communications; behavioural strategies and techniques; ethical and social responsibilities in the practice of management; and an overview of human relations.
Learn MoreStudents explore insights and ideas in order to create lasting and genuine customer relationships that withstand the competitive overtures of other companies. They explore the process of developing and sustaining client relationships, building emotional connections and creating remarkable experiences. Students learn the art of mitigating non-conventional and challenging relationships by working in team environments and researching techniques of managing conflict.
Learn MoreThis course introduces managerial accounting concepts and terminology including the elements of a job costing system, the application of cost-volume-profit analysis, and the application of job order costing, process costing, and activity-based costing. It is recommended that students have taken OL090 Accounting Basics I prior to this course.
Learn MoreThis course builds on the managerial accounting concepts and terminology introduced in Cost and Managerial Accounting I. Topics include cost behaviour; inventory costing; budgeting and control; standard costs and variance analyses; relevant costs for decision making; and allocation of service department costs. It is recommended that students have taken OL127 Cost and Managerial Accounting I prior to this course.
Learn MoreStudents will build a vocabulary of common legal terminology used within a law office, government agency, court systems, social services and current affairs through practice, study guide and quizzes.
Learn MoreThe day-to-day operations of a legal environment follow clearly defined steps, guidelines, and regulations. A successful administrator keeps these requirements in mind while approaching complex tasks. Students in this course demonstrate critical thinking skills in applying problem-solving models to typical office tasks, while also identifying ways to integrate available office technologies into these models where appropriate. Students explore an administrator's role in producing a variety of documentation according to established protocols and procedures. This course also continues to explore the expectations surrounding professionals in the role of legal administrator, including a commitment to information privacy, personal accountability in their roles including following instructions and creating documents based on the instructions, the importance of accuracy, and cultivating strong interpersonal relationships with both coworkers and clients.
Learn MoreThis subject involves the study of research techniques as they pertain to the measurement and conditioning of workforce behaviour. The subject provides knowledge related to the introduction of electronic human resources information systems (HRIS) into an organization by discovering project management, planning and implementation models. The value of HRIS to effective human resources (HR) research activities will be explored by looking at actual practices of HR professionals. This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
Learn MoreSpecific focus is on the factors that affect the overall atmosphere in the workplace and that which contributes to an environment conducive to maximum productivity. Students will be introduced to effective strategies for hiring, motivating, managing, training, and retaining staff. Students will study the following topics: the strategic importance of Human Resources and the role of the HR Manager; competitive challenges facing Human Resources; job analysis and design; Human Resources planning; recruitment and selection; orientation and training; employee relations; performance management; compensation; employee benefits and services; labour relations; health and safety; equity and diversity; and international human resources management. Significant emphasis will be placed on the team approach to creative problem-solving techniques and heir application to selected case studies and a project that replicates actual on-the-job activities. This course contains mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
Learn MoreIn this capstone course, students will put the theory and ideas of previous courses in the Volunteer Management certificate into practice. Students will complete a project focused on assessing a volunteer organization of their choice. Students will identify best practices and make recommendations for improvement to the organization using the ten standards of practice in the Canadian Code for Volunteer Involvement (CCVI). Pre-requisites: OL062 Volunteer Management Foundations, OL080 Spectrum of Engagement and OL089 Administration.
Learn MoreA basic study is undertaken of the principles, issues, trends, and legislative requirements affecting recruitment and selection. Human Resources professionals need an understanding of how recruitment and selection fits into the broader organizational structure, processes, and goals of an organization and how this function is related to the other functions of Human Resources management. Students will acquire the knowledge and skills needed to successfully identify human resource requirements and attract and retain an effective workforce for an organization. The changing legal environment and the impact of laws on recruitment and selection are an important component of this course.
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