OL 126

Online Learning

Strategies for Fostering Client Loyalty

Students explore insights and ideas in order to create lasting and genuine customer relationships that withstand the competitive overtures of other companies. They explore the process of developing and sustaining client relationships, building emotional connections and creating remarkable experiences. Students learn the art of mitigating non-conventional and challenging relationships by working in team environments and researching techniques of managing conflict.

Business
Sign Up

Registration

Upcoming Sessions

Browse the available offerings below and register for the session that fits your schedule.

  • OnlineClosed

    MAY 12-AUG 18

    Reference number
    CRN 30391
    Course fee$401.86

    Registration closed

  • OnlineOpen

    SEP 08-DEC 15

    Reference number
    CRN 11218
    Course fee$401.86
    Register

Online Learning

How this course is delivered

This course is delivered fully online through OntarioLearn, a partnership of Ontario colleges — study from anywhere with an internet connection, on a schedule that fits around work and family.

  • Learn Anytime

    No live lectures — course content is available 24/7.

  • Weekly Structure

    Follow a weekly course schedule with set tasks.

  • Multimedia Content

    Learn through modules, videos, forums, assignments, and quizzes.

  • Instructor Support

    Facilitators are available to answer questions and provide feedback.

  • Independent Learning

    It’s self-study — be ready to push yourself and stay on track.

  • Time Commitment

    Expect around 5–12 hours per week, depending on your familiarity with the subject.