Specific focus is on the factors that affect the overall atmosphere in the workplace and that which contributes to an environment conducive to maximum productivity. Students will be introduced to effective strategies for hiring, motivating, managing, training, and retaining staff. Students will study the following topics: the strategic importance of Human Resources and the role of the HR Manager; competitive challenges facing Human Resources; job analysis and design; Human Resources planning; recruitment and selection; orientation and training; employee relations; performance management; compensation; employee benefits and services; labour relations; health and safety; equity and diversity; and international human resources management. Significant emphasis will be placed on the team approach to creative problem-solving techniques and heir application to selected case studies and a project that replicates actual on-the-job activities. This course contains mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
In this capstone course, students will put the theory and ideas of previous courses in the Volunteer Management certificate into practice. Students will complete a project focused on assessing a volunteer organization of their choice. Students will identify best practices and make recommendations for improvement to the organization using the ten standards of practice in the Canadian Code for Volunteer Involvement (CCVI). Pre-requisites: OL062 Volunteer Management Foundations, OL080 Spectrum of Engagement and OL089 Administration.
A basic study is undertaken of the principles, issues, trends, and legislative requirements affecting recruitment and selection. Human Resources professionals need an understanding of how recruitment and selection fits into the broader organizational structure, processes, and goals of an organization and how this function is related to the other functions of Human Resources management. Students will acquire the knowledge and skills needed to successfully identify human resource requirements and attract and retain an effective workforce for an organization. The changing legal environment and the impact of laws on recruitment and selection are an important component of this course.
In this course students will explore the retirement communities industry and structure, including the roles of government, health care systems, professional associations and facility staff in the operationalization of facilities. Topics will include current issues and challenges, patient rights and advocacy, duty of care, funding frameworks and management of risk.
Benefits and their administration in business are examined, including such topics as the Canada Pension Plan, Workers' Compensation, government health plans, and pension programs. Life, accident and health insurance, other than that, which is provided by the government, are studied. This course also covers contractual benefits such as rest periods, vacations and sick leaves and volunteer benefits such as social, recreational and cultural activities and counselling. Additional topics include costing, program design, E.A.P.'s and special programs such as retirement planning and fitness projects.
The purpose of the Training and Development course is to provide students with an understanding of both the role of training and development in human resources management, and the procedures associated with the training and development function. The course will include the four key elements of the training and development function: needs analysis procedures, program design and development, facilitation and program administration, and evaluation. Students will be introduced to the psychology of the learning process on which training and development is based and will gain an understanding of the design, implementation, and evaluation of training programs within organizations. Topics to be covered include adult learning theory, establishing learning objectives, the role of the training and development practitioner, needs analysis procedures, training and non-training solution strategies, effective facilitation, strategies for transferring the learning back to the work environment, and evaluation methods. This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
In this course, students will explore the many facets of financial management that department managers and administrators are required to know to responsibly and effectively manage a retirement community facility, with an awareness of how the financial decisions that are made impact the operations of the facility and experiences of the residents. Topics will include basic accounting principles, income statements, balance sheets and general ledgers. You will have the opportunity to review and analyze financial statements and practice building and modifying budgets to meet operational needs. This course contains mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
Teams have the fundamental building blocks of organizational structure. The skills and abilities needed to lead a team-based organization are examined. Leading in a team environment requires competencies, tools and techniques that focus on group dynamics rather than solely on individual performance. Learn how to mobilize participation, build consensus and enable individuals to maximize their team's ability to achieve results.
In this course, students will apply a variety of marketing, promotional and sales skills to the retirement community industry. This will include the exploration and development of in-house promotional strategies that improve revenue generation, identifying gaps and opportunities for new retirement facility development, creation of sales and marketing plans appropriate to the retirement community sector, and ensuring that sales and marketing tactics used are ethical and aligned to the retirement homes regulatory authority standards.
In this course, students develop an understanding of customer service and the skills associated with understanding the needs of customers, meeting those needs, and fostering an environment that encourages customers to return.
Accountability and transparency are key in today's society. Students develop realistic marketing and communication skills to inspire the general public. In addition, students gain an understanding of the budgetary obligations and financial plans of an organization to establish trust in the brand they represent. Students learn the importance of running a not-for-profit like a business and the critical role of marketing, public relations and financial management in the world of fundraising.
Students gain an overview of the principles, ethics and practices of professional fundraising and a systemic examination of the thinking and preparation that is required before an organization can engage in successful fundraising. Students examine the evolution of fundraising in North America, the role the voluntary sector plays in today's society and the changing nature of the position of the fundraising professional. They also analyze the needs of an organization and apply fundraising approaches that best suit the organization's needs.