OL 216

Online Learning

Dealing with Difficult People

Understanding people and being able to work with them is one of the major keys to management and life success. In this course, students will learn to identify and cope with some of the most difficult behaviours you may encounter. Topics include personality styles, establishing rapport, body language, matching and mirroring techniques, and the skills necessary to feel totally connected with individuals.

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Upcoming Sessions

Browse the available offerings below and register for the session that fits your schedule.

  • OnlineClosed

    MAY 12-AUG 18

    Reference number
    CRN 30434
    Course fee$319.90

    Registration closed

  • OnlineOpen

    SEP 08-DEC 15

    Reference number
    CRN 11261
    Course fee$319.90
    Register

Online Learning

How this course is delivered

This course is delivered fully online through OntarioLearn, a partnership of Ontario colleges — study from anywhere with an internet connection, on a schedule that fits around work and family.

  • Learn Anytime

    No live lectures — course content is available 24/7.

  • Weekly Structure

    Follow a weekly course schedule with set tasks.

  • Multimedia Content

    Learn through modules, videos, forums, assignments, and quizzes.

  • Instructor Support

    Facilitators are available to answer questions and provide feedback.

  • Independent Learning

    It’s self-study — be ready to push yourself and stay on track.

  • Time Commitment

    Expect around 5–12 hours per week, depending on your familiarity with the subject.