OL 121

Online Learning

Developing Client Service Teams

Students explore the economics of client value and the importance of building a quality service delivery team. They learn how teams provide excellent service when aligned with, and loyal to, corporate culture. Students practice team simulations where varying opinions and needs are assessed, and collaboration is essential for survival. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.

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Registration

Upcoming Sessions

Browse the available offerings below and register for the session that fits your schedule.

  • OnlineClosed

    MAY 12-AUG 18

    Reference number
    CRN 30387
    Course fee$401.86

    Registration closed

  • OnlineOpen

    SEP 08-DEC 15

    Reference number
    CRN 11214
    Course fee$401.86
    Register

Course Materials

Course Textbooks

The following textbooks are required for this course unless otherwise stated. Make sure you have acquired these materials before your course starts.

Please review our textbook website for guidance on purchasing a textbook. If you are unsuccessful in obtaining a textbook, please contact onlinelearning@confederationcollege.ca immediately.

  • Required Textbook

    Teambuilding: Proven Strategies for Improving Team Performance

    by Dyer, W.G. & Dyer, J. H

    Publisher
    Jossey-Bass
    Edition
    5th
    ISBNHard copy: 9781118105139 or e-book: 9781118416143

    Note: No substitutes.

    Course CodeAL-CAL5010Registration CodeCF-OL121
  • Required Textbook

    Subarctic Survival Situation

    by Human Synergistics

    ISBNStock #12421

    Note: Order from https://www.humansynergistics.com/en-ca/change-solutions/groups-teams/team-building-simulations

    Course CodeAL-CAL5010Registration CodeCF-OL121
  • Required Textbook

    Envisioning a Culture for Quality

    by Human Synergistics

    ISBNStock #22401

    Note: Order from https://www.humansynergistics.com/en-ca/change-solutions/groups-teams/team-building-simulations

    Course CodeAL-CAL5010Registration CodeCF-OL121

Online Learning

How this course is delivered

This course is delivered fully online through OntarioLearn, a partnership of Ontario colleges — study from anywhere with an internet connection, on a schedule that fits around work and family.

  • Learn Anytime

    No live lectures — course content is available 24/7.

  • Weekly Structure

    Follow a weekly course schedule with set tasks.

  • Multimedia Content

    Learn through modules, videos, forums, assignments, and quizzes.

  • Instructor Support

    Facilitators are available to answer questions and provide feedback.

  • Independent Learning

    It’s self-study — be ready to push yourself and stay on track.

  • Time Commitment

    Expect around 5–12 hours per week, depending on your familiarity with the subject.