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Ontario College Certificate

Office Administration - General

In the Office Administration - General program, you will learn how to support busy offices with communication, software, bookkeeping, and document skills through hands-on training.

CIP Code: 52.0408

Program Start Options

IntakeDurationFormatCampusDomesticInternational
0233
Fall, Winter, Spring
Up to 3 years
2 semesters
Full-Time
Online Self-Paced
Remote
Domestic students accepted
International students not accepted
Distance Education Program
0233
Fall, Winter, Spring
Up to 3 years
2 semesters
Part-Time
Online Self-Paced
Remote
Domestic students accepted
International students not accepted
Distance Education Program

Apply today at: ontariocolleges.ca(opens in new window)

As an office administration professional you will provide the support necessary to maintain a well-organized business. If you possess good organizational skills, an interest in computers and the ability to learn new procedures quickly, a career in office administration may be a perfect fit for you. With today’s changing and diverse workplace, office assistants need excellent communication, human relations and technology skills.

The Office Administration - General program is designed to teach you practical and transferable skills, as well as the attitudes and knowledge to succeed in a variety of office settings. You will learn business applications in keyboarding, bookkeeping and communications, as well as hands-on training using current word processing, spreadsheet, presentation, database and desktop publishing software. You are encouraged to develop essential problem solving, teamwork, decision making and interpersonal skills.

The Office Administration - General program prepares you for an entry-level office job.

Contact Information

Program Files

Get detailed information about program requirements, courses, and student resources.

Taking the Office Administration program through Distance Education allowed me to work full time, raise a family, and still achieve my educational goals.

LM
Liz Myers
Graduate of 2018

Confederation College offered a warm, welcoming atmosphere and the support I needed to succeed. I loved my classmates, the events, and the sense of community throughout my program.

RA
Robyn Augustine
Graduate of 2017

Admission Requirements

Fall, Winter, Spring

The following 2 intakes share the same admission requirements:

Fall, Winter, Spring (0233)Fall, Winter, Spring (0233)

Admission Requirements for Domestic Students

  1. Ontario Secondary School Diploma (or equivalent) with courses from the College (C), University (U), University/College (U/C), or Open (O) preparation levels with Grade 12 English (C/U) Level.
  2. or successful completion of the Mature Student Assessment.
  3. or successful completion of the Canadian Adult Education Credential (CAEC) or General Education Development Test (GED), prior to May 2024.
  4. or appropriate credits from the Academic and Career Entrance (ACE) program.

Recommended Course:

  • Grade 11 College Preparation Mathematics

Admission Requirements for International Students

This intake is not available for international students.

Alternative Pathways

If you do not meet the above admission requirements, we encourage you to explore the following pathways:

Graduates from these programs may be eligible to apply for programs in the Business and Media Arts streams.

Tuition & Fees

Fees for Domestic StudentsProgram Code: 0233

Year 1
Total: $3,742.00
Fee Breakdown
Academic Fees
Total Tuition Fees:$2,740.00
College Service Fee:$697.00
Health Fee:$305.00
$3,742.00

Fees for International StudentsProgram Code: 0233

Year 1
Total: $17,754.25
Fee Breakdown
Academic Fees
Total Tuition Fees:$15,280.00
College Service Fee:$697.00
Health Fee:$652.25
$16,629.25
Ancillary Fees
Municipal Levy:$75.00
Student Fees:$300.00
Recovery Fee:$750.00
$1,125.00
Note

Please note that fees are estimated and are subject to change.

Fees shown on this page are for full-time students attending the main Thunder Bay campus for Fall 2026.

Costing for Regional Campuses & Distance Education Students:

If this program is available at Regional Campuses, or to Distance Education students, see the following links for costing information.

Courses

1 intake

Fall, Winter, Spring0233

Semester 1

OL 054

Computer Keyboarding Skills I

45 hours

In this course, students learn keyboarding techniques using various methods. Keyboarding speed and accuracy are emphasized. Proofreading and editing documents is covered. Research about repetitive stress injury (RSI) and proper ergonomics is included. The student should be able to achieve a minimum speed of 25 net words per minute (nwpm) with 5 or fewer errors with frequent practice.

OL 702

Excel - Core

42 hours

Learn to use Microsoft Excel to create and format spreadsheets in order to analyze data and make more informed business decisions. You will discover how to; create, edit, format and print workbooks; use mathematical formulas and functions; create and format charts and shapes; insert images; cut, copy and paste data. Computer Software Requirements: Microsoft Excel version 2016, 2019, 2021 or 365. MAC users are not supported in this course.

OL 612

Business Math

45 hours

This course provides a review of basic arithmetic and algebra as well as providing students with mathematical tools and concepts needed for other college courses and in future employment. This course is to prepare students for later courses in Marketing, Business, Financial Planning, Accounting, Purchasing and Insurance.

OL 700

Introduction to Computers 1

42 hours

This course will familiarize students with the digital world by exploring the hardware and software of their computer system. Students will learn to use the most common functions of the Windows operating system including File Explorer for file management, utility programs, various web browsers for social media while observing and identifying security and privacy concerns and issues. Students will learn to build properly formatted documents using Microsoft Word and spreadsheets including correctly functioning formulas using Microsoft Excel and create commanding presentations with Microsoft PowerPoint while using the cloud to store and access their files. Computer Software Requirements: Windows and Microsoft Office 2016, 2019 or 365. MAC users will not be supported in this course.

OL 370

Word Core

42 hours

Learn to use MS Word 2019 or 365 for Windows, a word processing package that is convenient, efficient, and widely adopted for business and personal use. Learn to create, edit, format and print documents. Use paragraph, page, and character formatting commands. Create multiple page documents with table, and desktop publishing with MS Word. Computer Software Requirements: Desktop version of MS Word 2016, 2019 and 365 are supported. Online Word does not include all features taught and assessed. MAC OSX users are not supported.

OL 826

Outlook

15 hours

Students will learn how to communicate with each other, manage their time and work more efficiently using Microsoft Office Outlook 365. Proper email etiquette for sending and receiving electronic mail, organizational methods for storing mail, mailboxes, address books, contact lists, tasks and journals are among the topics covered. Computer Software Requirements: Microsoft Outlook 365.

OL 343

Communications I

42 hours

Communication remains an essential skill sought by employers, regardless of discipline or field of study. Using a practical, vocation-oriented approach, students develop stronger grammar and business writing skills to become effective business communicators. Through a combination of lectures, exercises, and independent learning, students practice writing, speaking, reading, listening, locating and documenting information, and using technology to communicate professionally. Students develop and strengthen communication skills that contribute to success in both educational and workplace environments.

Semester 2

OL 090

Accounting Basics I

42 hours

This course introduces the student to how accounting information is used by, and meets the needs of both internal and external users through effective and efficient communication as well as what accounting information is required by a business concern to reflect clearly the operating results of the enterprise over its operating life. Throughout the course, students will be introduced to generally accepted accounting principles,the interpretation and preparation of financial statements and how this information is recorded in the various business records.

OL 011

Access Core

42 hours

Microsoft Access is a computerized database that allows you to manipulate, link, chart, query and report your data to customize the information you need. You will learn to use Microsoft Access 365 to create databases, view, format, manage and modify data tables and fields. You will learn to create forms, queries, reports and explore data relationships using its pull-down menus, toolbars and dialog boxes. Computer Software Requirements: MS Access version 2019/ or 365. Access running on a Mac is not supported.

OL 120

Office Technology and Procedures

42 hours

This course helps the student acquire practical and transferable office administration skills, attitudes, behaviours and knowledge, which can be valuable in obtaining and retaining careers in today's fast-changing office environment. Topics covered include Internet research and email messages; managing time and stress; telecommunications; office reception and customer service; planning meetings and travel arrangements; handling the office mail; and document management. This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.

OL 704

MS Power Point

30 hours

Learn to use MS PowerPoint for Windows using its pull-down menus, toolbars and dialogue boxes. PowerPoint as a presentation program allows you to create colourful graphics and text slides along with reports for your projects. Prerequisite: Intro to Computers or familiarity with Windows operating system. Computer Software Requirements: Microsoft Office version 2019 or 365 which includes PowerPoint, Excel and Word. MAC users are not supported in this course.

OL 976

Customer Service & Ethics

42 hours

You will focus on topics pertaining to customer service and the achievement of equity in various social and work settings, including, but not limited to, race, gender, ethnicity and social orientations. This course will enable you to identify possible strategies for empowerment in the workplace.

OL 843

Decolonizing History: Indigenous-Canadian Relations

42 hours

This course takes a decolonized approach to examining Canadian history and the relationship between Indigenous peoples, settlers, and the Canadian government from first contact to the present. Focusing on Indigenous perspectives, worldviews, and experiences, it highlights early cooperation and partnerships during the fur trade, the significance of the treaty-making era, and the profound impact of British and early Canadian colonial policies on Indigenous rights, communities, and identity. The course also analyzes the lasting effects of colonization and the ongoing efforts of Indigenous peoples to heal from harm, reclaim their rights, and restore their culture in contemporary Canada. Finally, the course highlights Indigenous resilience, resistance, and resurgence in shaping modern society, deepening understanding of the historical and current dynamics between Indigenous peoples and Canada. This insight is crucial for engaging with the ongoing process of truth and reconciliation in Canada today.

OL 335

Organizational Business Communications

45 hours

Provides an overview of important communication concepts and skills required in business. Topics covered include: writing clear reports and documentation, making effective presentations, and fostering interpersonal skills. Computer Software Requirements: The ability to record and post an video message is a small activity requirement.

Learning Outcomes

The graduate has reliably demonstrated the ability to:

  1. conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
  2. schedule and coordinate tasks, within specific deadlines and according to set priorities.
  3. receive, process and distribute communications in the workplace to assist the flow of information.
  4. operate and provide support related to the use of office equipment and technologies.
  5. locate, file and retrieve documents and records from a variety of electronic and paper sources to support daily office operations.
  6. record basic financial information using established document formats, procedures and accounting software.
  7. produce routine business documents using available technologies and established standards and formats.
  8. use interpersonal and client service skills to respond to diversity and to support the vision and mission of the organization.
  9. compile resources as well as services to prepare summary reports.
  10. select and use information technologies to support communication with internal and external stakeholders.
  11. assist in the organization and coordination of meetings and travel arrangements.

Meet the Program Staff

2 staff members

Careers

As a graduate of the Office Administration - General program, you will be qualified for entry-level jobs as Office Assistants, Administrative Assistants, clerical support staff, data entry operators, File Clerks, Receptionists or microcomputer operators in private enterprises, educational institutions, government agencies, medical facilities, insurance companies, law firms, financial institutions or accounting firms.

See Career Opportunities

Clicking the button will take you to a detailed dashboard with up-to-date job data tailored to your program, including salary ranges, job titles, and projected demand.

Pathways

Confederation College offers a variety of articulation agreements designed to help you advance your education and career. Whether you're coming to us from another institution or planning your next steps after completing your program, our pathways make your transition seamless and effective.

Students at Confederation College

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