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Confederation College Recognition of Achievement

Hospital Ward Clerk

The Hospital Ward Clerk program develops strong communication and clerical support skills for managing day-to-day hospital department tasks. Students learn to serve as a vital liaison between staff, administrators, patients, and visitors while providing essential administrative support in healthcare settings.

Program Start Options

IntakeDurationFormatCampusDomesticInternational
5055
Any Time
Up to 5 years
1 semester
Part-Time
Hybrid
Remote
Domestic students accepted
International students not accepted
Distance Education Program

Ward clerks play a vital role on the staff of a hospital, serving as a point-person for other staff, administrators, patients and visitors. The part-time Hospital Ward Clerk program helps you develop the strong communication and clerical support skills you’ll need to help manage the day-to-day tasks of hospital departments.

What you will learn

You learn to interact with medical professionals, hospital administrators, patients, visitors and many others entering and exiting hospital wards each day. You learn to respond quickly and sensitively to diverse needs in the fast-paced, often pressure-filled environment of a busy hospital. Functions include administrative, clerical and communications, greeting and directing incoming visitors, patients and staff, answering incoming calls and responding to inquiries.

Please review the Courses, Admissions Requirements and Getting Started tabs for more information on this program.

Getting Started

Learn how to begin your educational journey by visiting our Getting Started page.

Contact Information

Admission Requirements

Any Time

Any Time (5055)

Admission Requirements for Domestic Students

  1. 19 years of age or older or
  2. Ontario Secondary School Diploma (or equivalent) with courses from the College (C), University (U), University/College (U/C), or Open (O) preparation levels with Grade 12 English (E/C/U) Level.
  3. or successful completion of the Mature Student Assessment.
  4. or successful completion of the Canadian Adult Education Credential (CAEC) or General Education Development Test (GED), prior to May 2024.
  5. or appropriate credits from the Academic and Career Entrance (ACE) program - LBS level 5 Communications and LBS level 4 Mathematics.

Complete the Application for Admission to Part-time Program

Admission Requirements for International Students

This intake is not available for international students.

Courses

1 intake

Any Time5055

Semester 1

OL 402

Medical Terminology

42 hours

Develop the language required to communicate effectively in a medical setting. Medical terminology and word structure related to twelve body systems will be studied. Terminology related to basic diagnostic procedures and basic pharmacology will be included.

OL 425

Pharmacology for Medical Office Professionals

45 hours

Pharmacology for the medical office professional is intended to help medical office staff to develop an understanding of how drugs work, drug classifications, methods of administration, and the major drug groups affecting the various body systems. Common drug examples will be looked at with each drug classification. The meaning of Doctor's Orders using commonly accepted medical abbreviations will also be discussed. This course is open to current employees in health-related areas or those who hope for such employment in the future

OL 424

Medical Conditions for Medical Office Professionals

45 hours

This course introduces the student to important concepts related to human diseases. The most common diseases and disorders of each body system are presented along with a review of the anatomy and physiology pertinent to the content. Additionally, the effects of aging on the system and the relationship of aging to disease are presented. This course is open to people currently employed in health related areas or to those who hope to do so in the future.

OL 441

Working and Communicating in a Medical Setting

36 hours

Learn theory and techniques for effective interactions and work skills in a wide variety of medical settings. Students will focus on developing their communication and human relations skills in addition to increasing their ability to navigate the medical settings including professional roles, responsibilities and professional development.

OL 420

Understanding Medical Tests for Medical Office Staff

36 hours

This course assists medical office professionals in developing an understanding of common medical tests related to body systems. Knowledge of medical tests will help the student educate patients in relation to the description and purpose of specific tests, as well as any preparations required. It will also provide the student with references to build on their knowledge of care during and after the test based on expected results. This course is open to people who are currently employed in health-related areas or hope to join the field in the future.

OL 428

Understanding Surgical Procedures Medical Office Staff

36 hours

This course has been designed for medical office professionals to assist in developing an understanding of common surgical procedures related to a wide variety of body systems. Knowledge in the area of surgical procedures will help the student to educate the patient prior to and after surgery, what to anticipate, and expected results. This course is open to people currently employed in health related areas or hope to do so in the future. OL402 Medical Terminology is strongly recommended prior to the start of this course.

OL 406

Medical Terminology II

36 hours

This course has been designed for medical office professionals to concentrate on the pronunciation and verbalization of medical terminology that was learned in the first level of Medical Terminology. Students will listen to audio files to learn the pronunciation of medical terms involving all body systems. Assessment of the student's ability to pronounce medical terms will be done through audio files recorded by the student and submitted for evaluation. There is also a theory component to each assignment to be done online. Computer Software Required: Audio recording program. Computer microphone required to record assignments. Computer with: Windows, or Mac OS X, AND CD/DVD drive, sound card, speakers, media player software (ie: Windows Media Player). Students may also use recording software such as Voice Record Pro on their cell phone or tablet to do their audio recordings. Prerequisite: OL402 Medical Terminology

Meet the Program Staff

1 staff member

Careers

Graduates may find opportunities in both private and public sectors in hospitals, long-term care homes, medical/doctor offices, group homes, senior housing, community services, health care agencies, and/or health support services.

This program is offered entirely online and has been designed for students with little or no previous medical experience.

See Career Opportunities

Clicking the button will take you to a detailed dashboard with up-to-date job data tailored to your program, including salary ranges, job titles, and projected demand.

Pathways

Confederation College offers a variety of articulation agreements designed to help you advance your education and career. Whether you're coming to us from another institution or planning your next steps after completing your program, our pathways make your transition seamless and effective.

Students at Confederation College

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