Global Microsoft 365 Outage

Yesterday (Thurs. Nov. 12th) afternoon, a technical issue began affecting Microsoft 365 services. This issue affected M365 services globally – including Confederation College’s Microsoft 365 environment. This service outage lasted throughout the rest of the day.

As of Friday Nov. 13th, at 8 AM, Microsoft has made progress in restoring most Microsoft 365 services. However, there are still lingering issues being resolved by Microsoft that is causing service degradation to most M365 services. The service degradation will cause intermittent errors, denial of access, disconnects, or slowness in using Microsoft 365 apps and services including:

• Outlook E-mail (E-mails may take up to 48 hours to be delivered)
• OneDrive (May be unable to access some files/folders)
• Teams
• SharePoint (this includes the College’s MyCampus portal)
• Online Office apps
• CoPilot

Computer Services would like to stress that this outage is completely on Microsoft’s system side. All other Confederation College IT resources continue to be operational as per normal. While it is hoped that Microsoft can 100% resolve these issues over the course of the day, a full and timely fix cannot be guaranteed, so users must anticipate possible continued service issues with M365 apps/services in the meantime.

Computer Services continues to monitor updates from Microsoft (Microsoft service health status(opens in new window)). Further updates to the College community will be provided once Microsoft resolves the issue or more information becomes available.

For further questions or concerns, please contact the Computer Services Help Desk at 807-475-6488 or by e-mail at helpdesk@confederationcollege.ca.