TT-214

Airline(CSA) Procedures

In this course, the student will be introduced to the basics of airline operations and the specifics of an airline customer service agent position. The student will have a detailed understanding of aspects related to aircraft, baggage, check-ins, booking reservations, handling of passengers with special needs, boarding announcement procedures and providing quality customer service. Radio Operator's Restricted Certificate (Aeronautical) will be earned.

Credit Hours

42

Min. Grade

0%