TT-120

The Customer Service Professional

The student will recognize why customer care should be one of the top priorities in this increasingly competitive global economy. This course will leverage todays' leading customer service strategies to help raise the standard of service excellence for an organization, division, or team. The student will develop a customer-centric culture and acquire a set of customer service tools, which will create a consistent culture of empowerment and continuous improvement that will inspire exceptional service. This course provides the opportunity for the student to work towards achieving the Ontario Tourism Education Corporation (OTEC) Service Excellence Certification.

Credit Hours

42

Min. Grade

0%