IC-300

Customer Engagement Management

Customer Engagement Management has evolved with industry to recognize the need and importance of intuitive system design that recognizes both user and business requirements. Currently IT development projects still face significant resistance and failure rates stemming from the inability of organizations to readily identify and address customer needs in a timely and effective manner. Through this course, you will be provided the opportunity to engage in hands-on activities that will allow you to further your understanding of how requirements are collected, distilled and processed into functional requirements for IT projects and application design. You will apply your newly acquired skills through proven user experience design techniques and methodologies to create clear, intuitive interfaces and system design.

Credit Hours

42

Min. Grade

0%